Experience

Responsibilities:

  • Review business requirements and translate them into technical solutions that can be implemented for Safaricom's consumer postpaid segment
  • Prepare technical design documents/user flows and present them to various stakeholders within the company
  • Own the whole development lifecycle of the designed solution until it is deployed in production
  • Provide post deployment support with the rest of the technical team for the deployed solution.

Industry: Telecommunications

Location: Nairobi, Kenya / December 2024 to present

Responsibilities:

  • Design, develop and deploy new products and services for Safaricom’s mobile data customer base to bill, rate and charge according to the business requirements.
  • Review test cases and execute system integration tests (SITs) and support user acceptance tests (UATs) for new products.
  • Ensure compliance with the company’s security and IT guidelines to ensure there is no revenue leakage for the deployed products.
  • Own end-to-end product delivery, to ensure that delivered products are customer centric, meet the business objective and there is minimal technical debt when delivering the product.

Industry: Telecommunications

Location: Nairobi, Kenya / January 2021 to June 2025

Responsibilities:

  • Research and design enterprise network solutions.
  • Prepare bill of quanties (BOQs) and request for prices(RFQs).
  • Maintain vendor and client relationships.
  • Propose new business cases for Adrian's internal core businesses.

Industry: Telecommunications, ICT, Power utilities

Location: Nairobi, Kenya / June 2019 to August 2019

Responsibilities:

  • Implement and support enterprise networks(microwave,WIMAX,fibre, datacenter collocation) for Safaricom business clients in Kiambu county.
  • Perform link audits and maintanance in case of link degradation.
  • Perform site surveys for new connection requests.
  • Ensure customer experience and service level agreements are met.

Industry: Telecommunications, ICT, Power utilities

Location: Kiambu County, Kenya / November 2017 to May 2019

Responsibilities:

  • Trained on network optimization for Safaricom Base Stations
  • Trained on how to perform link audits and maintanance in case of link degradation for Safaricom enterprise clients.
  • Trained on how to perform site surveys for new connection requests.
  • Ensure customer experience and service level agreements are met.

Industry: Telecommunications, ICT, Power utilities

Location: Nairobi Kenya / September 2017 to November 2017

Responsibilities:

  • Trained on how to perform network installation and support (Cisco).
  • Trained on Cisco IP telephony configuration and troubleshooting.
  • Trained on how to perform email support, computer hardware and software troubleshooting.
  • Trained on vendor and partner relationship management.

Industry: Financial Services

Location: Nairobi Kenya / May 2016 to September 2016

Responsibilities:

  • Trained on maintenance of the airport's radio communications equipments and air navigation equipments.
  • Trained on equipment monitoring and device callibration.
  • Trained on aviation engineering best practices.
  • Responsibe for daily equipment maintenance and device monitoring.

Industry: Aviation

Location: Mombasa Kenya/ June 2015 – August 2015